Pour Some Sugar On Me (in the name of love!)
I was at my usual coffee shop recently. Been getting coffee there six days a week since it opened. I know the owners well.
So, Monday I’m told, “Sorry, we’re out of raw sugar. Should have some soon.”
Ok.
Wednesday, still nothing. So I suggest maybe getting some at Cub Foods, a local grocery store. The server (not the owner), says, “No, they only have bulk. We need the little packets.” So I walk over to the little ’service’ island that has napkins, stir sticks, honey and regular (bulk) sugar in a nice glass dispenser. “Why can’t you buy bulk raw sugar and put it in one of these?”
She replies, “Good question.”
Sooo….a few day later, owner is there. I ask again, and no raw sugar. I recommend the same option mentioned previously to the server. Answer from the OWNER, “It costs more at Cub. I’d have to charge you more for your coffee.”
Ok. I already pay $2-$3 per DAY for my coffee. I wouldn’t even notice the extra 10 cents. I do notice the absence of raw sugar.
I wonder if they’ll notice when I don’t come there for my coffee?
I still get coffee there. Tillie’s Bean is a wonderful place - a true urban success.
What I learned - customers notice the small things. Every time.
Stumble it!
Joe Raasch :: Jan.12.2007 :: Life ::
The owner should have known you by name and valued you. Have you ever gone back? Where will you go now? Is the coffee as good, and are you more appreciated there?
Hi Melanie,
The owner does know me by name, as do many of the workers - which makes it all the more interesting. I go to that coffee shop on the occasional weekend. On workday/weekdays, I get my coffee at home. Nothing fancy, but there is an abundance of raw sugar!